In 2018 ISO41001 was published, finally providing the Facility Management industry with a management system standard. The introduction of this standard was accompanied by very lofty statements: finally FM was coming of age, it was a game changer for the FM industry, it made industry-wide benchmarks on quality and performance possible, it would empower organizations to better use and manage their facilities through spreading best practices, and... it was the Holy Grail in our quest to finally transform into a revenue center. This session brings you case studies from around the globe explaining why organizations and Facility Management professionals saw and see the opportunities that this standard offers. If you are interested in learning more about ISO41001 or are involved in building the business case for implementation, this session is the place to be.