In a world where FM-professionals are expected to do more than solve issues, it is adamant to learn how to create opportunities. Creating meaningful experiences in the workplace can do the trick. Service design and other topics are part of the Imagineering curriculum that I taught FM and Hospitality Managwement students at the Breda University of Applied Sciences (BUAS). Imagineering is a contraction of imagination and engineering, thus combining hard & soft insights in a winning cocktail.
The winning students of the Experience Competion received a signed copy of Joe Pine’s ‘The experience economy’.

If you are interested in learning more about Imagineering and FM, please contact me.